Sam's Automotive at 1948 Parental Home Road # 1, Jacksonville, Florida.

Really wanted this repair experience to go well as I was referred by a good friend, unfortunately, it did not. I made an appointment for two weeks out to bring the car to the shop. I dropped the car off on a Friday and they said they likely wont look at it until Monday. I told them fine with me. Then days went by. I called twice and was told they are really busy and have a tech or two out. I understood as this is a small business. I was patient even though i had rented another vehicle for 4 days at my expense. Then MORE days went by and I called again. Then 13 days later they got around to looking at the car. A full 2 weeks before they even looked at it! At that point I was annoyed and just told them I would pick up the car two days later. When I showed up, the car was still on the lift so i had to wait yet again. Nobody ever attempted to apologize. I even called Sam himself and asked for a call back, but never got one. So the car was never fixed, and they wasted a lot of my time. I paid them for an hour labor and will never return.